Privacy Policy

1. Overview

FXSTRATUM is committed to protecting the privacy, confidentiality, and security of personal information provided by visitors, clients, investors, partners, and account users.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our website, account tools, investment services, support channels, and related communications.

2. Scope of This Policy

This policy applies to users of this website and any connected services operated by FXSTRATUM. It does not apply to third-party websites, payment providers, wallet providers, or services that we do not control.

• Website visitors and prospective users.
• Registered account holders and investors.
• People who contact support or submit forms.
• Business partners, vendors, and service providers who interact with our platform.

3. Information We Collect

We may collect information directly from you, automatically through your use of the website, or from service providers that support identity, payment, security, and compliance processes.

• Identity information, such as name, date of birth, nationality, and government identification where required.
• Contact information, such as email address, phone number, and residential or mailing address.
• Financial and transaction information, including deposits, withdrawals, payment references, wallet addresses, and investment activity.
• Technical information, including IP address, browser, device identifiers, log timestamps, session data, and website usage data.
• Compliance information, including source-of-funds details, KYC records, and risk-screening results where required by law.

4. How We Collect Information

Information may be collected when you create an account, submit forms, contact support, make transactions, browse the website, or complete verification steps.

• Directly from registration, support, profile, payment, and verification forms.
• Automatically through cookies, logs, analytics, and security tools.
• From payment processors, wallet networks, identity verification providers, compliance vendors, or other authorized sources.

5. How We Use Information

We process information to operate the platform, provide services, protect users, meet legal obligations, and improve the website experience.

• Create, maintain, secure, and support user accounts.
• Process deposits, withdrawals, investment activity, and related account records.
• Verify identity and comply with AML, CTF, sanctions, tax, fraud-prevention, and other legal obligations.
• Send account notices, support responses, service updates, and required legal communications.
• Monitor platform security, prevent misuse, investigate suspicious activity, and improve site performance.

6. Legal Basis for Processing

Where privacy laws require a legal basis for processing, we rely on one or more lawful grounds depending on the information and context.

• Contractual necessity to provide account and platform services.
• Legal obligation to meet compliance, reporting, and security requirements.
• Legitimate interests in protecting the platform, preventing fraud, and improving services.
• Consent where required for optional communications, cookies, or specific data uses.

7. How We Share Information

We do not sell personal information to advertisers. We may share information only where needed to operate services, comply with law, protect users, or complete requested transactions.

• Service providers, including hosting, security, support, analytics, payment, audit, and verification providers.
• Financial institutions, wallet services, payment processors, and transaction networks involved in deposits or withdrawals.
• Regulators, law enforcement, courts, tax agencies, or other authorities where disclosure is required or legally appropriate.
• Professional advisers, auditors, insurers, and business parties involved in restructuring, merger, or acquisition activity.

8. Data Retention

We retain information only as long as necessary for service delivery, account administration, dispute resolution, fraud prevention, security, and legal or regulatory obligations.

• Account and transaction records may be retained for legally required periods.
• Support and communication records may be kept to resolve requests and maintain service quality.
• When information is no longer needed, we delete, anonymize, or securely archive it according to applicable requirements.

9. Data Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, and disclosure.

No online system is completely secure. Users are responsible for protecting passwords, device access, email accounts, and wallet credentials.

10. Cookies and Tracking

We may use cookies, session tools, analytics, and similar technologies to keep the website functional, protect logins, remember preferences, and understand site performance.

• Essential cookies support login, security, and basic site functionality.
• Analytics tools help us understand usage and improve pages.
• You may disable cookies in your browser settings, but some services may not work correctly.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights over your personal information. These rights may be subject to identity verification, legal exceptions, and retention obligations.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction where allowed by law.
• Object to certain processing or withdraw consent where processing is based on consent.
• Request a portable copy of information where applicable.

12. Children and Minors

The services are intended for adults. We do not knowingly collect personal information from children or minors. If we learn that a minor has provided information, we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective when posted on this page with a revised last-updated date.

Your continued use of the website or services after an update means you acknowledge the revised policy.

14. Contact Us

For privacy questions, complaints, or rights requests, contact our support team.

• Email: support@fxstratum.com
• Phone: +19472924425
• Address: 3974 Blue Spruce Lane Woodlawn Woodlawn, United States MD 21207